By Kirk Blackard
Going past discussions of dispute solution, this functional advisor outlines an built-in version for realizing and coping with clash in firms.
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Extra info for Capitalizing On Conflict: Strategies and Practices for Turning Conflict to Synergy in Organizations: A Manager's Handbook
The following paragraphs summarize a number of potential causes of conflict. Working Through Conflict by Folger, Poole, and Stutman4 was an invaluable source for this information and is recommended for those readers wishing a more complete discussion of the causes of conflict. Psychic Energy This somewhat controversial theory holds that the human mind is a reservoir of psychic energy that drives human behavior and provides the basis of conflict. Its energy can be channeled into various activities but must be released one way or another.
The conflict can result from disagreement on any of several different issues: whether the employee’s behavior happened as alleged, whether it actually violated the expectation or policy, whether there was reasonable justification for the violation because of special circumstances or other excuse, or whether the expectation or policy was legitimate in the first place. An employee is charged with violating the attendance policy. Conflict might result when he questions the accuracy of the company’s absence records, argues that he hasn’t had as many absences as the policy prohibits, contends that the absence was justified because he was sick, or argues that the company’s policy is unreasonably harsh and therefore not legitimate.
Conflict is not homogeneous, but arises in complex systems for many reasons and from many sources. Conflict also has many different symptoms, plays out in many different ways, and has many different consequences. Thus, managers must fashion solutions that fit the real causes rather than try to use generic, one-fits-all programs to deal with various types of workplace conflict. The following paragraphs summarize a number of potential causes of conflict. Working Through Conflict by Folger, Poole, and Stutman4 was an invaluable source for this information and is recommended for those readers wishing a more complete discussion of the causes of conflict.
Capitalizing On Conflict: Strategies and Practices for Turning Conflict to Synergy in Organizations: A Manager's Handbook by Kirk Blackard